What KYC is and why it matters
KYC ('know your customer') is the identity check regulated brokers must run before you can trade or withdraw. A rejection means the documents you sent did not satisfy the requirements — not that you did anything wrong, usually just that something was unclear.
Common reasons for rejection
A blurry, cropped, or glare-covered photo. An expired ID. A proof-of-address document that is too old (many require it to be within three months) or in a different name. Details on the document not matching what you entered at sign-up. A screenshot instead of a full, original document. Or a selfie or ID check that did not match.
How to fix it
Re-take photos in good light, flat, with all four corners visible and no glare. Use a current, unexpired ID. For proof of address, use a recent utility bill or bank statement in your name showing your full address. Make sure your registered name, address, and date of birth match the documents exactly. If in doubt, ask support precisely which document failed and why.
How to prevent repeat rejections
Prepare clear, current documents before you start. Enter your details to match them exactly. Keep a recent proof of address handy, since old ones are a frequent cause.
Broker's fault or yours?
KYC is a legal requirement, so being asked is normal and correct. The fix is almost always on your side — better photos and matching details. Endless, vague rejections at withdrawal time (rather than at sign-up), though, can be a delaying tactic worth noting with an unverified broker.